07/29/2010 (4:46 am)
Business/Economics Best answer on the web
While many factors are actually essential for the success of an organization, whether for profit or not, trust and integrity (I'm sure you mean the 'moral' versions) will never be excluded from them. If you do mean 'sources' as in the same sense as 'essential', then trust and integrity are definitely those. Trust is essential because it ensures confidence in the various members of the organization and in the organization by clients/outsiders. Lack of trust causes disruptions and other problems. Integrity is needed because no one wants to deal with a cheat, basically, and being cheated by someone means losses and no profitability. One with integrity doesn't cheat, and acts on one's word, never violating contracts and agreements. This is just my layman's terms version of the ideas.
Let me list the relevant Dictionary.com definitions of the two words:
trust (n.)
1. Firm reliance on the integrity, ability, or character of a person or thing.
2. Custody; care.
in·teg·ri·ty (n.)
1. Steadfast adherence to a strict moral or ethical code.
2. The state of being unimpaired; soundness.
3. The quality or condition of being whole or undivided; completeness.
As references, I gathered various sources across the Internet that support the importance of trust and integrity:
Trust Rules! The Most Important Secret, by Susan Heathfield, About.com
http://humanresources.about.com/library/weekly/aa041401b.htm
Culture of Integrity Crucial to Investment Brokerage Success
http://biz.yahoo.com/cnw/030917/bmo_mr_downe_speech_1.html
- This article mentions integrity as needed in the success of a brokerage.
DestinationKM.com: In Knowledge We Trust-Or Do We?
http://www.destinationkm.com/articles/default.asp?ArticleID=91
- An article about the importance of trust in businesses
Honesty and Integrity Build a Foundation of Trust - The CLEMMER Group Management Consulting http://www.clemmer.net/excerpts/honesty_integrity.shtml
Briankoslow.com E-Zine sample issue
http://briankoslow.com/ezine.htm
Trust In the Balance, Building Successful Organizations on Results, Integrity, and Concern,Robert Bruce Shaw,trust balance,integrity concern,issue organizations,trustworthy leadership,trust key http://www.meansbusiness.com/Organizing-Work-and-People-Books/Trust-In-the-Balance.htm - Home page of "Trust in the Balance" book and organization
25 Lessons For A Successful Improvement Initiative
http://www.thebusinesscoach.org/PUB%201.htm
- "Lesson #10: Lacking Integrity, Ethics, And Trust
Integrity, ethics, and trust are the underlying foundation of any successful organization. Integrity, ethics, and trust must be ingrained into the organization environment."
Monograph - Trust Within the Organization - Volume 1 - Public Service Commission of Canada http://www.psc-cfp.gc.ca/publications/monogra/mono1_e.htm
- This report "...concludes that trust is an essential element of effective change management and ultimately to organizational success."
The Importance of trust to Organizational Success (Adobe PDF)
http://www.rds-net.com/Downloads/Articles/Importance%20of%20Trust%202002.pdf
Trust leads to greater productivity and profitability - by Great Place to Work Institute http://www.greatplacetowork.com/great/results.php
Interview: Anne Drapeau on Organizational Trust, conducted by David Creelman - April 14, 2003 - Workopolis.com http://www.workopolis.com/servlet/Content/resource/20030414/hr_com_trust?gateway=work
The Eight Elements Of TQM (Total Quality Management) - By Nayantara Padhi, Six Sigma http://www.isixsigma.com/library/content/c021230a.asp
Top 7 Ways To Measure Your Organization's Trust - Top7business.com
http://top7business.com/archives/management/100998.html
- A supplemental source that might help on seeing if trust is well-set in one's organizational environment.
E-center for business ethics: Integrity Management - Chapter 1 Preview
http://www.e-businessethics.com/overview1.htm
Integrity in workplace never takes day off even boss calls in sick
By Jim Bracher, The Californian
http://www.californianonline.com/news/stories/20031112/localnews/627908.html
- "...Not only does integrity matter, it makes for an environment that generates economic success."
Crook County School District Prineville, Oregon
http://www.crookcounty.k12.or.us/Our_District/body_our_district.html
- This civil organization claims that integrity is essential to its function and success.
Former Shell CEO looks at elements of success
http://www.rice.edu/projects/reno/rn/20030213/miller.html
- "...to the next element for success, corporate ethics and values." While trust and integrity are not the words used here, you can be sure they are part of what Steve L Miller meant.
Fazio International Ltd. - Six Key Elements To Success
http://www.fazio-intl.com/website/sixstepstosuccesss.htm
- Credility, mentioned here, would involve integrity and trust.
ICMB - ©2003 -Face of Integrity
http://www.gattonibmc.org/GM-FaceIntegrity.html
- A seminar plan on integrity
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I hope this has been a most helpful answer. If you need anything else, or have a problem with the answer, do please post a Request for Clarification and I shall respond as soon as I can. Thank you.
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